Privacy Policy

Policy Contents

Overview

This privacy notice is issued on behalf of Hatching Ideas Ltd, so when we mention “we”, “us” or “our” in this privacy notice, we are referring to Hatching Ideas Ltd as the controller for this website.

Hatching Ideas is firmly committed to privacy, the responsible use of information, the need to safeguard the privacy of our clients and visitors to our website, and to maintaining compliance with privacy legislation. We will ensure that the data you supply to us is processed fairly and lawfully, and with skill and care. We take our responsibilities in respect of your personal data extremely seriously.

This statement sets out Hatching Ideas’ privacy policy for the collection and processing of personal information through your use of this website, including any information you may provide through this website when you engage or contact us for any reason such as:

  • joining our marketing list
  • applying for a role with us
  • registering for training or another event
  • downloading content
  • filling in a survey
  • requesting information about our services
  • sending Hatching Ideas a request for proposal

This website is not intended for children and we do not knowingly collect data relating to children through this website.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

If you have any questions about this privacy notice, including any requests to exercise your legal rights please contact us at hello@hatching-ideas.co.uk.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Third-party links

This website may include links to third-party websites, such as LinkedIn. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you

Personal data, or personal information, means any information which identifies an individual. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Contact Data

includes email address, phone number, postal address or other information included in CVs

Identity Data

includes first name, last name, photo or other information included in CVs

Marketing and Communications Data

includes your Contact Details for us to send marketing communications to you

Profile Data

includes your username and password for access to our training offerings

Technical Data

includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Usage Data

includes information about how you use our website

We also collect, use and share “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How your personal data is collected

We use different methods to collect data from and about you including through:

Direct interactions

You may give us your Identity and Contact Data by filling in forms or by corresponding with us on this website. This includes personal data you provide when you:

  • subscribe to our mailing list
  • download any of our free resources or how-to guides
  • request marketing to be sent to you
  • sign up to our training offering(s)
  • send us information about a request for proposal
  • contact us in relation to a business, media, supplier or career enquiry
  • apply for a role with Hatching Ideas or
  • give us some feedback

Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy below for further details.

Third parties or publicly available sources

We may receive personal data about you from analytics providers.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • where we need to perform the contract we are about to enter into or have entered into with you
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • where we need to comply with a legal or regulatory obligation
  • to match your details with job vacancies at Hatching Ideas, and to engage with you in relation to the recruitment process

The next section of this policy gives more information about the lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data. You have the right to opt-out from marketing at any time by clicking the unsubscribe link in any email you receive from us or by contacting us.

Why we use your personal data

In the table below, we have described all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To manage our relationship with you may include: (a) Telling you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity
(b) Contact
(c) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services)
To enable you to participate in a competition or complete a survey (a) Identity
(b) Contact
(c) Usage
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content, marketing communications and advertisements to you. To contact you following you making a request for further information from us via the website. To measure or understand the effectiveness of the advertising we serve to you. To personalise the Hatching Ideas training portal to you when you log in (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy. To provide a personalised Hatching Ideas training experience to candidates)
To use data analytics to improve our website, Hatching Ideas recruitment approach, services, marketing, customer relationships and experiences (a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To enable you to apply for jobs at Hatching Ideas, to match you to jobs, to contact you in relation to the recruitment process, and to share your details internally with relevant hiring managers. (a) Identity
(b) Contact
(c) Usage
(d) Marketing and Communications
(e) Technical
(f) Profile
Necessary for our legitimate interests (to recruit applicants into roles at Hatching Ideas)
To keep your recruitment information on file (if you have asked us to do so) to contact you about future jobs at Hatching Ideas that match your profile and to contact you about Hatching Ideas jobs, services, news and other developments (a) Identity
(b) Contact
(c) Usage
(d) Marketing and Communications
(e) Technical
(f) Profile
Necessary for our legitimate interests (to recruit applicants into roles at Hatching Ideas)
To conduct online media checks on candidates (as required by regulation in some jurisdictions) to determine if there is any information about you in the public domain that might affect your suitability for the applied role *. (a) Identity
(b) Contact
(c) Profile
(a) Necessary for our legitimate interests (to recruit applicants into roles at Hatching Ideas)
(b) Necessary in order to comply with a legal obligation (due to the nature of Hatching Ideas’s business and the work we undertake for certain clients)

* Note checks will not be undertaken until just before the final stage of the recruitment process. Any information obtained by these checks, which brings your suitability for the applied role into question, will be shared with you so that you will have an opportunity to correct or explain the information before any final decision is made on your application. Information obtained from a check will not be retained by us should your application not proceed and neither will it be passed to any third party without your consent.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you no longer want to receive marketing communications from us you can click the unsubscribe link in any email you receive from us or contact us.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.

You will receive marketing communications from us if you:

  • have provided us with your contact details in order to receive a copy of a downloadable resource
  • have provided us with your contact details in order to receive our mailing list
  • have provided us with your contact details to register to attend a webinar or access a past webinar recording
  • have a Hatching Ideas membership or account

and, in each case, you have not opted out of receiving marketing communications from us.

Opting Out

You can ask us to stop sending you marketing messages at any time by clicking the unsubscribe link in any email you receive from us or by contacting us.

Where you opt out of receiving these marketing messages, Hatching Ideas may still hold personal data provided to us as a result of a purchase, service experience or other transaction with Hatching Ideas.

Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table above.

  • External Third Parties as set out in the Glossary.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We will not disclose any personal data you have given to us other than as described in this statement, unless you have authorised us to do so, or if we are required to do so by law. Please note that if at any time Hatching Ideas is required by law to release information about you, Hatching Ideas will do so and will co-operate fully with the relevant authorities.

International Transfers

International transferring of information is, right now, not required.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents or contractors who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach in line with how we are legally required to do so.

How long we will keep your data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

For people who apply for jobs at Hatching Ideas, if your application is successful we will retain relevant personal data in your employee record file in accordance with Hatching Ideas’ GDPR Privacy Policy For Employees, Workers and Contractors. If you are an unsuccessful candidate, we shall retain your personal data for such a period as permitted by law. In the UK this will be eighteen months from the date we decide whether to reject an applicant.  This is to ensure we can comply with contracts we have in place with recruitment agents and for other matters that may arise in connection with your application.

Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. 

You have the right to:

  • be informed
  • rectification
  • erasure
  • data portability
  • not be subject to automated decision-making including profiling

You also have the right to the following:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. We expect to respond to your request within one month of receipt of a fully completed form and proof of identity.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please contact us.

Fee requirements

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

Legitimate Interest

Legitimate Interest means Hatching Ideas’ interest in holding and managing your details to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a Legal or Regulatory Obligation

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

External Third Parties

Professional advisers acting as processors including associate consultants, marketing professionals, lawyers, bankers, auditors and insurers based in the European Union or outside the European Union who provide consultancy, banking, legal, insurance and accounting services.

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