Hybrid employee onboarding for a recruitment firm

A start-up recruitment firm that was increasing their headcount with less experienced appointments, and wanted to introduce a self-led onboarding process for their employees.
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Challenge

Hunter AHP is a start-up recruitment firm within the ‘Hunter Gatherer’ Group. They are specialists in recruiting professionals across a range of clinical specialities such as physiotherapy, occupational therapy, and speech therapy. 

As they were increasing their headcount with less experienced appointments, they were faced with two challenges: 

Staff development was time consuming

New employees went through a one-day induction, which covered the basics, but the fundamentals required to be successful was learnt primarily through 1:1 mentoring with their line manager.

Team leaders had never designed a self-led onboarding process

The business knew self-directed learning was key. They already had a learning engagement platform in place called Learn Amp, but no one had the spare time or the expertise in virtual learning to develop the content for it.

As a start-up operating in a competitive and fast-paced industry, an effective onboarding process is critical to ensuring new hires hit the ground running. Employees needed to be bought up to speed as quickly as possible, whilst ensuring key members of the team weren’t taken away from their own delivery.

"They produced very real results, both in deliverables and excellent communication strategy. I've been very impressed."

Solution

Defining a competency framework

We started by defining the competency areas of the business based on interviews with the leadership team, and experience working with other recruitment firms.

Having clearly defined competency areas gave team leaders and employees a clear way to structure content and measure what matters to success.

Once the competency framework was in place, identifying opportunities to improve the existing content used for onboarding staff was easier. 

A 'one day induction' to a 'two week onboarding'

Rather than a heavily directed induction and subsequent reliance on the line manager to fill gaps, a two-week onboarding would be introduced that would include self-led learning. This would give the employee the best chance to get started quickly, without being dependent on their team leader. 

Custom onboarding materials

Recruiters can be hard to keep engaged! So the training content needed to be short, sharp, and varied. The Hunter AHP team already had some brilliant training content from staff inductions to use as a starting point. It required refining to meet the business’s evolving needs and to be suitable for self-led training.

A custom channel was made on Learn Amp for onboarding, featuring eight key topics and almost 50 learning resources. 

The content included a mixture of documents, text and quizzes to make the learning experience enjoyable and varied for the new employee. 

"Hatching Ideas delivered a best-in-class onboarding process. They designed bespoke training materials that reflected the L&D strategy that we set out in the competency framework and we have seen a smoother, more effective process at getting new hires up to speed. We would very happily work with the team again."

Impact

When the work was concluded, the Hunter AHP team was left with: 

New onboarding process

We redesigned the existing onboarding schedule so each day had a clear focus that aligned to the competency framework created - such as 'Marketing' or 'Candidate Engagement'.

Bespoke materials

One of the most important things was making sure the content didn't just feel professional, but that it reflected the Hunter AHP brand. We reformatted every document and created custom visuals and pictures so the content looked and felt like it wasn't out of place.

Accessible content

There's nothing worse than out of date content. With the business evolving so quickly, we knew it was important that team leaders could keep the content up to date without being reliant on us. We shared every original image, document, and file (over 170 files!) on a cloud-based folder so they could access them anytime.

If you are interested in finding out how Hatching Ideas could help your organisation to adapt, improve or grow- get in touch with us.

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