The client, Quality Trusted Solutions (QTS), are a wholly-owned subsidiary of Central and North West London NHS Foundation Trust. They provide estates and facilities services to the healthcare sector, in particular organisations within a community or mental health setting. During the course of the pandemic, they played a pivotal role in ensuring the physical environments for patients were safe.
In Autumn 2020, the NHS and QTS were facing a resurgence of COVID-19 cases, whilst also preparing for the challenging winter months ahead. This placed a considerable amount of pressure on the staff and the toll was starting to show on the workforce.
QTS wanted to equip their staff with the tools to help them cope.
The programme’s design was led by Hatching Ideas team member, Simon Drane, who talked with various members of the QTS team to understand “What will work?” and “What will make the most impact?”
In particular, Simon noted:
In the design and delivery of the programmes, Simon made sure to include:
At the end of every session, we asked attendees for their feedback…