The programme’s design started by the Hatching Ideas team talking with various members of the QTS team to understand “What will work?” and “What will make the most impact?”

In particular, we noted:

• The team did not have a lot of spare time
• There had already been some coaching that we didn’t want to replicate
• Because of COVID, the delivery had to be virtual

In the design and delivery of the programmes, we made sure to include:

• Practical skills
• It was important that the individuals didn’t just understand why they reacted the way they did to pressure – but what they could do to regain control.
• Fun interactions
• Everyone has different levels of Zoom/Teams fatigue. With delivery being virtual, there was a risk that the sessions felt like a lecture – we wanted to make the sessions feel like a break from the working day.
• Mixed groups
• Instead of grouping the sessions by service we randomised them – this gave individuals from different teams (and different levels) the chance to engage with each other.